Thank you for choosing products from wingspanaircraftmodels.org! We are committed to providing you with a superior shopping experience. If you are not satisfied with your purchase, please refer to the following return and exchange policy.

  1. Return Window
    You may request a return within 30 days of receiving the item (calculated from the date of delivery).
  2. Return Eligibility
    Items are eligible for return if they meet the following conditions:
    The item is unused and undamaged.
    The item retains its original packaging and all accessories.
    Valid proof of order (such as order number or confirmation email) is provided.
    If the above conditions are not met, we may not be able to accept your return request.
  3. Non-returnable Items

The following items are generally not eligible for return:
Used or damaged items;
Clearance items or items marked “Non-returnable”.

  1. Return Process (How to Return)
    Please follow these steps to apply for a return:
    Contact our customer service team
    Provide your order number and reason for return
    Obtain return authorization and return address
    Send the item back as instructed
    Items returned without authorization may not be processed.
  2. Return Shipping

If the return is due to product quality issues or damage during transportation, we will cover the shipping costs.

If the return is due to personal reasons (e.g., dislike, wrong style selection), the customer will bear the return shipping costs.

  1. Refund Policy

After receiving and inspecting the returned goods, we will notify you of the refund result.

Once the refund is approved, it will be returned to your original payment account within 5–10 business days.

Actual arrival time may vary depending on the bank or payment institution.

  1. Exchange Policy

If you wish to exchange items (e.g., different styles or colors), we recommend:
Apply for a return and obtain a refund first.

Then reorder the desired items.

  1. Order Issues (Damaged or Incorrect Items)

If you receive goods with the following issues, please contact us within 48 hours:
Damaged goods
Receiving the wrong goods
We will provide you with a solution of reshipment or refund.

  1. Order Cancellation

Orders can be cancelled before shipment.

Once an order has been shipped, it cannot be cancelled, but it can be processed as a return.

  1. Contact Us

For any questions or assistance, please contact us:

Company: WINGSPAN AIRCRAFT MODELS LLC
Phone: 1 (857) 833-9053
Email: [email protected]
Address: 400 E STONEWALL ST UNIT 1001 CHARLOTTE NC 28202-3625